Incidents reported on status page for RadAI https://status.radai.com/ https://d1lppblt9t2x15.cloudfront.net/logos/aa1f919690ca9494cf1ff14526b7e37a.png https://status.radai.com/ en https://status.radai.com/incident/783420 Wed, 10 Dec 2025 05:02:41 -0000 https://status.radai.com/incident/783420#0f7b13425e677b6ae32ef993351a456be5bfac2079d0bcd0a98cb624161e61d6 Maintenance completed https://status.radai.com/incident/783420 Wed, 10 Dec 2025 04:00:00 -0000 https://status.radai.com/incident/783420#303d38d9d3563addf42362da5be4cf85fd98f7b8a15587af7bb0448105b71750 Omni Impressions will be unavailable for a subset of users as we update our backend server cluster. https://status.radai.com/incident/783420 Wed, 10 Dec 2025 04:00:00 -0000 https://status.radai.com/incident/783420#303d38d9d3563addf42362da5be4cf85fd98f7b8a15587af7bb0448105b71750 Omni Impressions will be unavailable for a subset of users as we update our backend server cluster. https://status.radai.com/incident/779861 Thu, 04 Dec 2025 23:10:00 -0000 https://status.radai.com/incident/779861#6ce6893d10af6805bf795b6934dbfca570b45f4dacba80661fedf1f9d8ffe830 We have reverted the Reporting app to the previous release. https://status.radai.com/incident/779861 Thu, 04 Dec 2025 21:59:00 -0000 https://status.radai.com/incident/779861#94a68f8e3260d7f3497fcacfd989319a0fb3971219f7951b2b3c586902421428 We are currently working on resolving the crashing and error issues affecting Reporting. https://status.radai.com/incident/779075 Wed, 03 Dec 2025 20:32:00 -0000 https://status.radai.com/incident/779075#3f3fbc0ba3c929afdb6b8af6117511d900a2c15a128692da02e4ba4231353d16 We have determined the root cause of the performance degradation as a missed maintenance window on our HL7 processing database. We've since performed the required maintenance and the database has fully recovered. We consider this incident to be resolved, but we're still monitoring the database closely. https://status.radai.com/incident/779075 Wed, 03 Dec 2025 20:32:00 -0000 https://status.radai.com/incident/779075#3f3fbc0ba3c929afdb6b8af6117511d900a2c15a128692da02e4ba4231353d16 We have determined the root cause of the performance degradation as a missed maintenance window on our HL7 processing database. We've since performed the required maintenance and the database has fully recovered. We consider this incident to be resolved, but we're still monitoring the database closely. https://status.radai.com/incident/779075 Wed, 03 Dec 2025 19:34:00 -0000 https://status.radai.com/incident/779075#8d5d2f9b6e45b714572ec9b1988d5b0215a733eab927cf5b24ad177483d51491 We are still investigating the underlying causes, but we have not seen any more performance issues with HL7 ingestion. We will provide an update in the next hour. https://status.radai.com/incident/779075 Wed, 03 Dec 2025 19:34:00 -0000 https://status.radai.com/incident/779075#8d5d2f9b6e45b714572ec9b1988d5b0215a733eab927cf5b24ad177483d51491 We are still investigating the underlying causes, but we have not seen any more performance issues with HL7 ingestion. We will provide an update in the next hour. https://status.radai.com/incident/779075 Wed, 03 Dec 2025 19:03:00 -0000 https://status.radai.com/incident/779075#c717870d4b7ca79c2705186c5b927ce346137d52169209c1d974caea28108b41 We believe the performance degradation to be caused by slow database queries. We have applied a temporary fix to help with this performance degradation. We are still investigating the underlying issue and monitoring the database performance closely to ensure all HL7 is promptly ingested. We will provide an update in the next 30 minutes. https://status.radai.com/incident/779075 Wed, 03 Dec 2025 19:03:00 -0000 https://status.radai.com/incident/779075#c717870d4b7ca79c2705186c5b927ce346137d52169209c1d974caea28108b41 We believe the performance degradation to be caused by slow database queries. We have applied a temporary fix to help with this performance degradation. We are still investigating the underlying issue and monitoring the database performance closely to ensure all HL7 is promptly ingested. We will provide an update in the next 30 minutes. https://status.radai.com/incident/779075 Wed, 03 Dec 2025 18:17:00 -0000 https://status.radai.com/incident/779075#d846ff3a6afbffe4b56b8d57b405d71234e987a5044ae64606073dd14535cb3c We have processed all queued HL7 messages and are no longer seeing degraded performance. We are still investigating the underlying cause and will provide an update in the next 30 minutes. https://status.radai.com/incident/779075 Wed, 03 Dec 2025 18:17:00 -0000 https://status.radai.com/incident/779075#d846ff3a6afbffe4b56b8d57b405d71234e987a5044ae64606073dd14535cb3c We have processed all queued HL7 messages and are no longer seeing degraded performance. We are still investigating the underlying cause and will provide an update in the next 30 minutes. https://status.radai.com/incident/774117 Tue, 25 Nov 2025 19:00:00 -0000 https://status.radai.com/incident/774117#7165a898e633e425278df96e0027f64358ebe632279714221df3f5e5b2e883d5 We've deployed a fix and are no longer seeing elevated error rates for OmniReport requests. https://status.radai.com/incident/773302 Mon, 24 Nov 2025 19:47:00 -0000 https://status.radai.com/incident/773302#5035ee5df156458a602fb0012d402ee7fb4e8247e2ddf632623a6dcb416dd6a1 [Update 7] The issue is now resolved [Update 6] After deploying the fix to our backend, we are monitoring the systems to check if the solution resolved the issue completely. We will provide a new update by 11:00am PST [Update 5] On top of the database change previously mentioned, we deployed a new fix to our backend system. We are monitoring the logs to check if it fixed the issue. We will provide a new update by 10:45am PST [Update 4] We reverted the database change that caused the issue and we are monitoring the systems to check if it was effective. We will provide a new update by 10:30am PST [Update 3] We are still investigating the issue and we have identified an issue in the database that is preventing users to log on. We are looking for the root cause. We will provide another update by 10:15am PST [Update 2] We are still investigating the issue and have not determined the immediate root cause. We will provide another update by 10:00am PST [Update 1] We are still investigating the Omni 4 launch issue and have not determined the root cause. We will provide another update by 9:40am PST https://status.radai.com/incident/773302 Mon, 24 Nov 2025 16:59:00 -0000 https://status.radai.com/incident/773302#2a3a24cb38a145848c291a7c9ff668d816b353bd8bb265b0b14ce1342d24cf7b We have received feedback from a few organizations that workstations with Omni 4 version may not launch as expected. Our team is actively investigating the issue. https://status.radai.com/incident/769261 Tue, 18 Nov 2025 14:43:00 -0000 https://status.radai.com/incident/769261#6e771342ea22a2d3d1113cba3592802ae455cf6632c0fdccd7ac81bd939fa7d0 Update 1: Cloudfare has reported the issue is resolved and all internal testing is successful with the Rad AI applications. Cloudfare currently has a global network outage. We are closely monitoring the situation and will update impacts to Rad AI as soon as our teams complete initial investigation. https://www.cloudflarestatus.com/ https://status.radai.com/incident/747608 Mon, 20 Oct 2025 22:28:00 -0000 https://status.radai.com/incident/747608#1bd7c066cad26456b17d76da15de3b9fa2a23058072a9493eeef1d41772f9b59 We are stabilized now. We are monitoring closely but message processing is back to normal throughput with no elevated error rates. **Latest AWS Update (Oct 20 2:48 PM PDT):** > "We have restored EC2 instance launch throttles to pre-event levels and EC2 launch failures have recovered across all Availability Zones in the US-EAST-1 Regions. AWS services which rely on EC2 instance launches such as Redshift are working through their backlog of EC2 instance launches successfully and we anticipate full recovery of the backlog over the next two hours. We can confirm that Connect is handling new voice and chat sessions normally. There is a backlog of analytics and reporting data that we must process and anticipate that we will have worked through the backlog over the next two hours. We will provide an update by 3:30 PM PDT." https://status.radai.com/incident/747608 Mon, 20 Oct 2025 22:28:00 -0000 https://status.radai.com/incident/747608#1bd7c066cad26456b17d76da15de3b9fa2a23058072a9493eeef1d41772f9b59 We are stabilized now. We are monitoring closely but message processing is back to normal throughput with no elevated error rates. **Latest AWS Update (Oct 20 2:48 PM PDT):** > "We have restored EC2 instance launch throttles to pre-event levels and EC2 launch failures have recovered across all Availability Zones in the US-EAST-1 Regions. AWS services which rely on EC2 instance launches such as Redshift are working through their backlog of EC2 instance launches successfully and we anticipate full recovery of the backlog over the next two hours. We can confirm that Connect is handling new voice and chat sessions normally. There is a backlog of analytics and reporting data that we must process and anticipate that we will have worked through the backlog over the next two hours. We will provide an update by 3:30 PM PDT." https://status.radai.com/incident/747608 Mon, 20 Oct 2025 19:51:00 -0000 https://status.radai.com/incident/747608#279bcd412d0ec003e553072c79c1a1c943181c3afddeeb68f0b55854118c1617 Since the latest [AWS update](https://health.aws.amazon.com/health/status), we are observing customer's HL7 queues catching up. **AWS Update (Oct 20 12:15 PM PDT):** > "We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. For Lambda, customers may face intermittent function errors for functions making network requests to other services or systems as we work to address residual network connectivity issues. To recover Lambda’s invocation errors, we slowed down the rate of SQS polling via Lambda Event Source Mappings. We are now increasing the rate of SQS polling as we experience more successful invocations and reduced function errors. We will provide another update by 1:00 PM PDT." We will continue to monitor performance closely and share additional updates as recovery progresses. https://status.radai.com/incident/747608 Mon, 20 Oct 2025 19:51:00 -0000 https://status.radai.com/incident/747608#279bcd412d0ec003e553072c79c1a1c943181c3afddeeb68f0b55854118c1617 Since the latest [AWS update](https://health.aws.amazon.com/health/status), we are observing customer's HL7 queues catching up. **AWS Update (Oct 20 12:15 PM PDT):** > "We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. For Lambda, customers may face intermittent function errors for functions making network requests to other services or systems as we work to address residual network connectivity issues. To recover Lambda’s invocation errors, we slowed down the rate of SQS polling via Lambda Event Source Mappings. We are now increasing the rate of SQS polling as we experience more successful invocations and reduced function errors. We will provide another update by 1:00 PM PDT." We will continue to monitor performance closely and share additional updates as recovery progresses. https://status.radai.com/incident/747608 Mon, 20 Oct 2025 19:13:00 -0000 https://status.radai.com/incident/747608#ab50043183cfce83977f98e3b5d16cc5ad0c5e7a13761640876f9641535ca9dd Since the latest [AWS update](https://health.aws.amazon.com/health/status), we are seeing improvements in system performance and an uptick in incoming messages for several customers. **AWS Update (Oct 20, 11:22 AM PDT):** > "Our mitigations to resolve launch failures for new EC2 instances continue to progress, and we are seeing increased launches of new EC2 instances and decreasing networking connectivity issues in the US-EAST-1 Region. We are also experiencing significant improvements to Lambda invocation errors, especially when creating new execution environments (including for Lambda@Edge invocations). We will provide an update by 12:00 PM PDT." We will continue to monitor performance closely and share additional updates as recovery progresses. https://status.radai.com/incident/747608 Mon, 20 Oct 2025 19:13:00 -0000 https://status.radai.com/incident/747608#ab50043183cfce83977f98e3b5d16cc5ad0c5e7a13761640876f9641535ca9dd Since the latest [AWS update](https://health.aws.amazon.com/health/status), we are seeing improvements in system performance and an uptick in incoming messages for several customers. **AWS Update (Oct 20, 11:22 AM PDT):** > "Our mitigations to resolve launch failures for new EC2 instances continue to progress, and we are seeing increased launches of new EC2 instances and decreasing networking connectivity issues in the US-EAST-1 Region. We are also experiencing significant improvements to Lambda invocation errors, especially when creating new execution environments (including for Lambda@Edge invocations). We will provide an update by 12:00 PM PDT." We will continue to monitor performance closely and share additional updates as recovery progresses. https://status.radai.com/incident/747608 Mon, 20 Oct 2025 18:00:00 -0000 https://status.radai.com/incident/747608#03ab92866e8b0695d41216c3e146d7f8cb41015a27d2bde87277872ee8e354fb Some Reporting and Continuity customers maybe experiencing degradation due to the AWS outage (https://health.aws.amazon.com/health/status). We are currently monitoring the situation and will update as we have additional information. https://status.radai.com/incident/747608 Mon, 20 Oct 2025 18:00:00 -0000 https://status.radai.com/incident/747608#03ab92866e8b0695d41216c3e146d7f8cb41015a27d2bde87277872ee8e354fb Some Reporting and Continuity customers maybe experiencing degradation due to the AWS outage (https://health.aws.amazon.com/health/status). We are currently monitoring the situation and will update as we have additional information. https://status.radai.com/incident/616962 Wed, 09 Jul 2025 22:48:55 -0000 https://status.radai.com/incident/616962#3f07c84b527a38736290ee4f6b3bf53890a279c2391d95401bf6835f9ad69c50 Maintenance completed https://status.radai.com/incident/616962 Wed, 09 Jul 2025 22:15:45 -0000 https://status.radai.com/incident/616962#e9d25d58821f20b992340974039e0efd157cac69fa66e37399201fc6396ba509 Product migration will render downtime for only specific customers. If you have not been notified of downtime, it will not affect your product access. If you have been notified, expect a short downtime between the specified hours. https://status.radai.com/incident/616962 Wed, 09 Jul 2025 22:15:45 -0000 https://status.radai.com/incident/616962#e9d25d58821f20b992340974039e0efd157cac69fa66e37399201fc6396ba509 Product migration will render downtime for only specific customers. If you have not been notified of downtime, it will not affect your product access. If you have been notified, expect a short downtime between the specified hours. https://status.radai.com/incident/575770 Thu, 22 May 2025 16:06:00 -0000 https://status.radai.com/incident/575770#790c7cc60c629fe1fa50d29ee4e1370caee1c38a988ed93783ef604716f1f59d All services are back up. https://status.radai.com/incident/575770 Thu, 22 May 2025 15:36:00 -0000 https://status.radai.com/incident/575770#ec733dd7855302b6181cea4df97f85b9fbc065574af9ddf1821f70217d2ad510 Certain functions of Reporting are inaccessible for some users. Our team is currently investigating. https://status.radai.com/incident/554748 Thu, 01 May 2025 03:07:43 -0000 https://status.radai.com/incident/554748#bd8a7cd08ed330802ed46c926a198c5d7fb9a8782ecec3fed2f78d11929cf73c Maintenance completed https://status.radai.com/incident/554748 Thu, 01 May 2025 03:00:10 -0000 https://status.radai.com/incident/554748#c6e7aec429692b766fac7c01076b43841b8eb0ac8ded3b8bd3cf0aa90369bec7 Omni Impressions will be unavailable for a subset of users as we update a related database. https://status.radai.com/incident/554748 Thu, 01 May 2025 03:00:10 -0000 https://status.radai.com/incident/554748#c6e7aec429692b766fac7c01076b43841b8eb0ac8ded3b8bd3cf0aa90369bec7 Omni Impressions will be unavailable for a subset of users as we update a related database. https://status.radai.com/incident/542580 Wed, 09 Apr 2025 18:42:00 -0000 https://status.radai.com/incident/542580#923d93efbcbd2e758c3ab4089241360eb2f2ab5b25109f8df7fd5b8c86e327ed The earlier issue with Omni Report has been resolved and should be functioning normally now. Please contact Support if you experience any further issues. https://status.radai.com/incident/542580 Wed, 09 Apr 2025 14:30:00 -0000 https://status.radai.com/incident/542580#c8407eaa60483e2dd6962d643e09921f5a1e29ee3dcdb7a59a359df0efd363b2 Some users report having trouble using the Omni Report functionality in Rad AI Reporting this morning. We are investigating this issue and will provide an update once normal service is restored. https://status.radai.com/incident/535588 Sat, 29 Mar 2025 07:15:54 -0000 https://status.radai.com/incident/535588#b3c9c6c620328984a66cd6ed4861e8321d5748a4241f4f4e5da06167dba48b44 Maintenance completed https://status.radai.com/incident/535588 Sat, 29 Mar 2025 07:00:54 -0000 https://status.radai.com/incident/535588#5ad97fe7bf6f2ada0159a800f2f8945d868154dd55d50eea7d101ea450f6f691 In an effort to continue to provide our radiologist users with the best possible experience, we will be performing upgrades on the Rad AI Reporting database on Saturday, March 29th from 12am - 12:15am PST. During this time, Rad AI Reporting will be completely offline. Our team will ensure that all systems are operational and restored to optimal performance before the maintenance window concludes. In the event an unexpected disruption occurs, status.radai.com will provide the latest status updates. If you have any questions, please email us at support@radai.com anytime. Thanks so much for your patience and understanding! https://status.radai.com/incident/534420 Tue, 25 Mar 2025 19:11:00 -0000 https://status.radai.com/incident/534420#6ba8916fbaeff2a618b79568823e2eb4d37f75e5f730464dcc8e0154090d9457 All systems have been restored and users should be able to log into all Rad AI products as usual. https://status.radai.com/incident/534420 Tue, 25 Mar 2025 19:11:00 -0000 https://status.radai.com/incident/534420#6ba8916fbaeff2a618b79568823e2eb4d37f75e5f730464dcc8e0154090d9457 All systems have been restored and users should be able to log into all Rad AI products as usual. https://status.radai.com/incident/534420 Tue, 25 Mar 2025 19:11:00 -0000 https://status.radai.com/incident/534420#6ba8916fbaeff2a618b79568823e2eb4d37f75e5f730464dcc8e0154090d9457 All systems have been restored and users should be able to log into all Rad AI products as usual. https://status.radai.com/incident/534420 Tue, 25 Mar 2025 18:36:00 -0000 https://status.radai.com/incident/534420#4c40511ac74c74058fab87242d732b6599347c384bfcc6170eb972d946aba136 We've identified the root cause is related to a third party vendor outage. We are monitoring closely and will update you once the third party service is restored. Users already signed into Rad AI Reporting will be able to continue using it. https://status.radai.com/incident/534420 Tue, 25 Mar 2025 18:36:00 -0000 https://status.radai.com/incident/534420#4c40511ac74c74058fab87242d732b6599347c384bfcc6170eb972d946aba136 We've identified the root cause is related to a third party vendor outage. We are monitoring closely and will update you once the third party service is restored. Users already signed into Rad AI Reporting will be able to continue using it. https://status.radai.com/incident/534420 Tue, 25 Mar 2025 18:36:00 -0000 https://status.radai.com/incident/534420#4c40511ac74c74058fab87242d732b6599347c384bfcc6170eb972d946aba136 We've identified the root cause is related to a third party vendor outage. We are monitoring closely and will update you once the third party service is restored. Users already signed into Rad AI Reporting will be able to continue using it. https://status.radai.com/incident/534420 Tue, 25 Mar 2025 18:22:00 -0000 https://status.radai.com/incident/534420#1563c15fcc159150131a8a9e0d36fd36b612a95f82ea1b1d6b965fa5b11f85a4 Some users are experiencing difficulties logging into Rad AI Reporting. Our team is currently investigating this issue. https://status.radai.com/incident/517248 Sat, 22 Feb 2025 16:05:00 -0000 https://status.radai.com/incident/517248#f22f45f6c0dfdbd5460109c059bf4653cc30362de0163e51dc0dd632e521bac3 Our website has been restored and is now fully operational. Thank you for being so patient. https://status.radai.com/incident/517248 Sat, 22 Feb 2025 15:33:00 -0000 https://status.radai.com/incident/517248#654e7de197ddd64ea4eb7a5945724226c794bda6df83c1573a565db475116fea We are currently experiencing disruptions to our website. Our team is actively investigating the issue. https://status.radai.com/incident/516903 Fri, 21 Feb 2025 21:06:00 -0000 https://status.radai.com/incident/516903#c188f44dad68d93189ebb32655d1bd5916e03dd604e12ef82f9ea8e5551084ea All interfaces have been restored. https://status.radai.com/incident/516903 Fri, 21 Feb 2025 21:06:00 -0000 https://status.radai.com/incident/516903#c188f44dad68d93189ebb32655d1bd5916e03dd604e12ef82f9ea8e5551084ea All interfaces have been restored. https://status.radai.com/incident/516903 Fri, 21 Feb 2025 20:04:00 -0000 https://status.radai.com/incident/516903#151670f71f2d9bb6ebde9b14438f36e8589d9c95e1ed82cda916752efbb3e245 We are monitoring disruptions to certain customer interfaces. Our team is investigating https://status.radai.com/incident/516903 Fri, 21 Feb 2025 20:04:00 -0000 https://status.radai.com/incident/516903#151670f71f2d9bb6ebde9b14438f36e8589d9c95e1ed82cda916752efbb3e245 We are monitoring disruptions to certain customer interfaces. Our team is investigating https://status.radai.com/incident/501732 Sat, 25 Jan 2025 15:15:00 -0000 https://status.radai.com/incident/501732#e8d13168c6e89286c0c7c3f64718c147f1e71a903b8439b14a5209dd272b61ad We have resolved the issue and Rad AI Reporting should be functioning normally for all users. https://status.radai.com/incident/501732 Sat, 25 Jan 2025 14:17:00 -0000 https://status.radai.com/incident/501732#3589a7828c59141b3130ce42fc7e25651e54b1e7f40f05425e6489c6fcee2e0c Rad AI Reporting may be inaccessible for some users. Our team is currently investigating. https://status.radai.com/incident/457780 Fri, 08 Nov 2024 00:24:00 -0000 https://status.radai.com/incident/457780#955c71d243bbac6f9ddc5edbe26168d51f13e21cc1e25b4c87c9d0ccc4088739 We have resolved the earlier model issue and Rad AI Impressions should be functioning normally for all users https://status.radai.com/incident/457780 Thu, 07 Nov 2024 22:38:00 -0000 https://status.radai.com/incident/457780#38f03094cc4128f54e305864ad50172eb1f607e0f797a5f63830210d0204a801 We are aware of an issue affecting some users of Rad AI Impressions. Our team is investigating and implementing a temporary workaround. https://status.radai.com/incident/427173 Tue, 10 Sep 2024 15:58:00 -0000 https://status.radai.com/incident/427173#1ff5e595ba47e64362c6f4d8e4a19212a823c0b91acda8734ae773b2e8bf8a99 Some users are seeing errors in Rad AI Reporting with their PACS integration. We are currently investigating these issues. https://status.radai.com/incident/372724 Thu, 30 May 2024 01:00:00 -0000 https://status.radai.com/incident/372724#71620351acf1df895fab480023d8a62fd20e4afcbcff575c061e2562df2ce0ce Maintenance completed https://status.radai.com/incident/372724 Thu, 30 May 2024 01:00:00 -0000 https://status.radai.com/incident/372724#71620351acf1df895fab480023d8a62fd20e4afcbcff575c061e2562df2ce0ce Maintenance completed https://status.radai.com/incident/372724 Thu, 30 May 2024 00:00:00 -0000 https://status.radai.com/incident/372724#0dc6f5d4a91c6ffea5113f129324a354d0c9752ba6d2b44e8d27154fea7ad321 In an effort to continue to provide our radiologist users with the best possible experience, we will be performing upgrades on our Rad AI Nexus and Reporting servers on Wednesday, May 29th from 5pm - 6pm PST / 8pm - 9pm EST. Radiologists will be able to continue using all Rad AI applications during the upgrade. Our team will ensure that all systems are operational and restored to optimal performance before the maintenance window concludes. In the event an unexpected disruption occurs, status.radai.com will provide the latest status updates. If you have any questions, please email us at support@radai.com anytime. Thanks so much for your patience and understanding! https://status.radai.com/incident/372724 Thu, 30 May 2024 00:00:00 -0000 https://status.radai.com/incident/372724#0dc6f5d4a91c6ffea5113f129324a354d0c9752ba6d2b44e8d27154fea7ad321 In an effort to continue to provide our radiologist users with the best possible experience, we will be performing upgrades on our Rad AI Nexus and Reporting servers on Wednesday, May 29th from 5pm - 6pm PST / 8pm - 9pm EST. Radiologists will be able to continue using all Rad AI applications during the upgrade. Our team will ensure that all systems are operational and restored to optimal performance before the maintenance window concludes. In the event an unexpected disruption occurs, status.radai.com will provide the latest status updates. If you have any questions, please email us at support@radai.com anytime. Thanks so much for your patience and understanding! https://status.radai.com/incident/372724 Thu, 30 May 2024 00:00:00 -0000 https://status.radai.com/incident/372724#0dc6f5d4a91c6ffea5113f129324a354d0c9752ba6d2b44e8d27154fea7ad321 In an effort to continue to provide our radiologist users with the best possible experience, we will be performing upgrades on our Rad AI Nexus and Reporting servers on Wednesday, May 29th from 5pm - 6pm PST / 8pm - 9pm EST. Radiologists will be able to continue using all Rad AI applications during the upgrade. Our team will ensure that all systems are operational and restored to optimal performance before the maintenance window concludes. In the event an unexpected disruption occurs, status.radai.com will provide the latest status updates. If you have any questions, please email us at support@radai.com anytime. Thanks so much for your patience and understanding! https://status.radai.com/incident/372724 Thu, 30 May 2024 00:00:00 -0000 https://status.radai.com/incident/372724#0dc6f5d4a91c6ffea5113f129324a354d0c9752ba6d2b44e8d27154fea7ad321 In an effort to continue to provide our radiologist users with the best possible experience, we will be performing upgrades on our Rad AI Nexus and Reporting servers on Wednesday, May 29th from 5pm - 6pm PST / 8pm - 9pm EST. Radiologists will be able to continue using all Rad AI applications during the upgrade. Our team will ensure that all systems are operational and restored to optimal performance before the maintenance window concludes. In the event an unexpected disruption occurs, status.radai.com will provide the latest status updates. If you have any questions, please email us at support@radai.com anytime. Thanks so much for your patience and understanding! https://status.radai.com/incident/352989 Tue, 08 Aug 2023 13:06:00 -0000 https://status.radai.com/incident/352989#f24021fb36c18794c0d8b16fbafba2565e2e06c8f2fe5ed23f19fb9c61cdecdb This incident has been resolved. https://status.radai.com/incident/352989 Tue, 08 Aug 2023 00:10:00 -0000 https://status.radai.com/incident/352989#92b5415dbb940db44ca9f871d6b945973d504edfc4c24d462c3231bd3bafa133 We have implemented a fix to address the model errors and will be monitoring performance over the next several hours. https://status.radai.com/incident/352989 Mon, 07 Aug 2023 21:08:00 -0000 https://status.radai.com/incident/352989#f7607cd5589a7fce38eea5faef8b360857df40fe20c70533a9fb7d92474fa11f We are investigating increased instances of model errors for some users when attempting to generate Omni impressions. We will provide updates as we work towards a resolution as soon as possible. https://status.radai.com/incident/352991 Fri, 23 Jun 2023 00:50:00 -0000 https://status.radai.com/incident/352991#498e0dc5e3ab1246228f56f4cb2e0eac1838267e97153f8fda756f8058ff414d This incident has been resolved. https://status.radai.com/incident/352991 Fri, 23 Jun 2023 00:36:00 -0000 https://status.radai.com/incident/352991#c9da79c68c9547608c1180deb23e3356409a060bad8ed929a896d6344d34948c The issue has been identified and a fix is being implemented. https://status.radai.com/incident/352991 Thu, 22 Jun 2023 23:39:00 -0000 https://status.radai.com/incident/352991#a65258347b92e43af636bd74b4c82de26d3cc209cf9318ac3302b94a44d32737 We are investigating multiple reports of slower than usual Omni impression times. We will provide updates as we work towards a resolution as soon as possible. https://status.radai.com/incident/352992 Fri, 07 Apr 2023 14:05:00 -0000 https://status.radai.com/incident/352992#1f38e442bff28e5e82deba9770113731581ff40245a99ffacb3d2acf99686035 This incident has been resolved. https://status.radai.com/incident/352992 Fri, 07 Apr 2023 13:53:00 -0000 https://status.radai.com/incident/352992#eb2cca1a79ee913e3fcfdf405679a94b8db50858ae0a54ac37cb4a8f6fc76310 A fix has been implemented and we are monitoring the results. https://status.radai.com/incident/352992 Fri, 07 Apr 2023 13:41:00 -0000 https://status.radai.com/incident/352992#4c389f9a5d18258c0b8db138fc52373c74d70ff37c60fa837aec97652ab3a582 Issue identified, fix is being rolled out. https://status.radai.com/incident/352992 Fri, 07 Apr 2023 13:06:00 -0000 https://status.radai.com/incident/352992#daaafa2b87a9c366522d71bca9e0392765584efdf12e4f073072d1b757cbe581 Our engineering team is investigating the issue and attempting remediations. We will update again by 6:45 AM PT. https://status.radai.com/incident/352992 Fri, 07 Apr 2023 12:22:00 -0000 https://status.radai.com/incident/352992#8932d5568363fab68976f5fcf67a0fa624a1b038451c35f1103516dced836905 We are currently investigating this issue.